A couple of weeks ago I wrote an article on Delivering the Tough Message and I used real life examples to explain the 5 Rules of Delivering the Tough Message. Today I want to post an update to that article. Why an update? Well, I heard first hand disturbing story from a company that messed up on the key rules. Unfortunately this was one of the companies from the first article.
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The current economic climate is tough, that's not news. In these tough times we see more and more companies making cuts and reductions in headcount. Reducing headcount is a difficult business decision but it is an even more difficult message to deliver from one person to another. Yet it is a fact of business and something all managers and organisations should be very capable of doing effectively.
Two recent situations and one past experience remind me of how not to deliver a tough message and what the people involved could've done better.
Continue reading "Delivering the Tough Message" »
