develop³

Communication 101

 have posted several articles on effective communication and worked with many different organisations that recognise the need to improve their internal communication.  In each instance there is a perceived need to find some magical solution that will lift the effectiveness of communication.  Unfortunately there is not a magical solution, but if you remember the basics and use that knowledge you will improve the way you communicate.

Delivering the Tough Message – Necessary Update

A couple of weeks ago I wrote an article on Delivering the Tough Message and I used real life examples to explain the 5 Rules of Delivering the Tough Message.  Today I want to post an update to that article.  Why an update?  Well, I heard first hand disturbing story from a company that messed up on the key rules.  Unfortunately this was one of the companies from the first article.

In Difficult Times, Remember Maslow

In working with different organisations I notice a strange phenomenon that kicks in when trading conditions are tough – managers forget how to manage.  At these times it is worth remembering Maslow’s Hierarchy of Needs and how this applies to management.