have posted several articles on
effective communication and worked with many different organisations that
recognise the need to improve their internal communication. In each instance there is a perceived
need to find some magical solution that will lift the effectiveness of
communication. Unfortunately there
is not a magical solution, but if you remember the basics and use that
knowledge you will improve the way you communicate.
Continue reading "Communication 101" »
A couple of weeks ago I wrote an article on Delivering the Tough Message and I used real life examples to explain the 5 Rules of Delivering the Tough Message. Today I want to post an update to that article. Why an update? Well, I heard first hand disturbing story from a company that messed up on the key rules. Unfortunately this was one of the companies from the first article.
Continue reading "Delivering the Tough Message – Necessary Update" »
In working
with different organisations I notice a strange phenomenon that kicks in when
trading conditions are tough – managers forget how to manage. At these times it is worth remembering
Maslow’s Hierarchy of Needs and how this applies to management.
Continue reading "In Difficult Times, Remember Maslow" »